I was advised on first contact with this company that my hard disk had a relatively minor fault in that the firmware was corrupt and that probably it would cost me the advertised cost of £97 to repair.
I sent the disk the same day for repair. I received an email on the 17th August stating that they had done some work but it was unsuccesful and that the whole disk would have to be forensically scanned and that only their sister company Fields Data Recovery had the facilities to do this. It would cost me £195 + vat if I wished to proceed. And that the process would take 2-4 days.
I paid this via credit card. I have since then not received the disk back. Attempts at communication have been unsucessful, email, phone or website.
I have since scanned the internet (wish I had done this first) and found that many people have suffered the same fate.
This company is most likely scamming the public. They probably do not do anything at all. They also do not return disks, which is even more frustrating than the money scam.
All email correspondence and web evidence is available in the Files section.
It is much more important that I get my disk back. And wonder if this is a criminal act to retain disks (theft).
